Privacy Policy

Last Updated: May 12, 2026

1. Introduction

Flexi Fields ("we", "us", or "our") provides custom product personalization services to merchants via the Shopify platform. This Privacy Policy describes how we collect, use, and handle data when you install or use the App in connection with your Shopify-supported store.

2. Personal Information We Collect

When you install the App, we are automatically able to access certain types of information from your Shopify account:

Shop Data: Store name, email, and shop domain to manage your subscription.
Customer Interaction: Data entered by customers into custom fields (e.g., text, file uploads) to process their personalized orders.

3. How We Use Your Information

We use the information we collect from you and your customers to provide the Service and to operate the App. Specifically, we use customer input data to attach custom attributes to Shopify orders so you can fulfill personalized requests.

Data Retention

We retain customer-uploaded files and field data only as long as necessary to provide our services or as required by Shopify's mandatory data retention policies.

4. Sharing Your Personal Information

We do not sell, rent, or share your personal information with third parties except to comply with applicable laws and regulations, or to provide our service (e.g., storing uploaded files on secure cloud storage).

5. Your Rights

If you are a European resident, you have the right to access personal information we hold about you. If you would like to exercise this right, please contact us through the contact information below.